Enjoy free shipping on orders over £15.00

Enjoy free shipping on orders over £15.00

Terms & Conditions

Access to and use of www.Cosmetize.com also referred to as "Website" and the products and search services available through this Website are subject to the following terms, conditions, and notices. By using the Services, you are agreeing to all of these terms, conditions, and notices, without modification. Cosmetize Inc. reserves the right to change, modify these terms and conditions. By using the Website, you are agreeing to all of these terms and conditions and notices, without modification. Furthermore, you acknowledge that the Terms of Service may be updated by us from time to time. This Website also contains links to other Web sites, Web pages, and services, which are not operated by www.Cosmetize.com. Your use of such Linked Sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site.

 

Delivery Terms and Conditions

All orders will be shipped on the SAME/NEXT Working Day upon the receipt of payment. To process your order quickly and correctly, please provide us your full delivery address including postcode/zip code, county/province name. Please also remember to leave your contact number and email address.

Orders placed before 4 PM will be shipped on the SAME WORKING DAY and orders after 3 PM will be shipped on the NEXT WORKING DAY. (Please Note: Working Days Exclude Weekends and Bank Holidays).

Once the order has been despatched, the delivery address cannot be changed and therefore, please message us at checkout if you want us to ship your order to a different address.

For International Orders: Please note that delays can occur in customs, and these delays are beyond our control. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

It is highly recommended that your delivery address is the same as your billing address. Delivery will be subjected to fraud risk assessment and the order could be sent to your billing address if the risk of fraud is anticipated high.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

For any queries regarding simply call us or email us and we promise to help you in the best possible way.

Return/Exchange Policies

Here at Cosmetize.com we are committed to ensuring you get the best products and service from us hence we have developed secure return and exchange policies. If for any reasons you are not satisfied with our products these can be returned to us for a FULL/PARTIAL REFUND in their original packaging/conditions within 7 days of receipt.

Before returning your item/s please contact Cosmetize Inc. customer service either by telephone or e-mail including the order number. This will help move the process along when the goods are received back to us. Upon receipt of the item back to us in original and unused condition, we will process your refund within 5 working days.

All items returned must be in saleable condition i.e. must not have been worn/handled. Hair must not have been removed from the cardboard under any circumstances for health and hygiene purposes.

No refund will be given if the hair/products have been used (e.g. hair extensions removed from cardboard or Cosmetics being used or Wigs being tried for Hygienic Reasons) If the hair/products have been used, the postage for returning items will not be refunded and we take no responsibility for returned goods.

For exchanges, the exchange can be done in the same product category at the same price, and if you want to exchange to a different item with different price, the buyer has to pay the price difference.

In order to ensure the safe RETURN of the products, be sure to contact us before sending it back, we have the right to refuse to sign for the package if you send them back without our permission. Otherwise, you will be responsible for all the losses arising therefrom.

If you receive the wrong item, please email us the picture of the item you received within 24 hours of receipt, and we will make sure that you get the correct item right away. The same applies to FAULTY Items.

For wigs and ponytails, we cannot give you refund or exchange your item for HYGENIC reasons and therefore, please be sure of which colour or size you are buying.

Return Postage: If item is faulty and buyer wants to return it or exchange it, we will pay the return postage to the buyer, but if buyer changes mind and wants to return the item with no fault with the item, the buyer pays the return postage.

For any more enquiries related to RETURNS OR EXCHANGES, please contact us through email, phone or in writing.

Your Guarantee when buying from Cosmetize.com

When purchasing from us we want your experience to be easy and exciting! We are very proud of our products and the quality we provide. And we always appreciate all the positive reviews we get from our customers who appreciate our excellent customer service. But if anything is wrong we don't want you to worry at all! With our 14 day money back guarantee for all customers, we will happily accept back any item for exchange or refund giving you a peace of mind.

We are committed to ensuring you get the best possible fit every time you purchase from us. If for any reason you are not completely satisfied with any of the products purchased from us, simply return the item or items to us in their original condition within 7 days of receipt. We will issue a full refund; or exchange the item for a different size/colour if preferred.

We want the whole process to be fair and simple for you and for us and thus kindly keep the following terms and conditions in mind for our money back guarantee:

Customers can request to return any item within 14 days of receiving it as long as it has not been used, opened, tampered with or tried in any way for HYGENIC reasons.

Hair must be returned unworn and unused. This includes wearing, cutting, washing or styling the hair in any way. This also means that you can't try on the hair - even if briefly!

It must be returned in its retail packaging. All our extensions are presented in clear packets so you can be sure you have the correct hair before removing it from its packaging. If you remove the hair and remove the bonds that tie it up, it is ineligible for return.

Finally, you are responsible for all postage costs sending the item back to us and we cannot offer a refund or exchange until the item arrives back to our premises. But we will action all refund and exchanges typically within 5 working days of the product arriving at us

May we please ask you to additionally note:

  1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original undamaged packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for exchange or refund if such items have been opened from a sealed package all items will be inspected on their return to our warehouse. We are not a manufacturer, so the whole product and packaging must be returned in the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.
  2. That you or your carrier is responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.
  3. We regret that outbound shipping, packing, and insurance cannot be refunded. For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require.

Under Cosmetize.com’s privacy policy we may disclose to third parties certain information contained in our Users’ registration applications, but we will not disclose your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998. By making a request/order you are offering to purchase a product which we will accept to sell to you on above-mentioned Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays.

Cosmetize.com is absolutely entitled to refuse any request made by you. When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of the goods, services or bid. It is your responsibility to inform us of any changes to these details as soon as possible. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Disclaimer of warranties

Unless expressly stated to the contrary to the fullest extent permitted by law Cosmetize.com, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this web site or the linked sites, even if Cosmetize.com had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

Except where expressly stated to the contrary all persons including their names and images, third party trademarks and images of third party products, services, and locations featuring on the Cosmetize.com website are in no way connected, associated, linked or affiliated to Cosmetize.com. furthermore, unless it is expressly stated on the Cosmetize.com website that a certain product, service or location is connected, associated, linked or affiliated with the makers, right owners or broadcasters (the "makers") of a film or programme you should not make such an assumption, or rely in any way on the existence of such a connection, association or affiliation, by implication or otherwise. Any trademarks/names as may be featured on the Cosmetize.com website is owned by the respective trademark owners and Cosmetize.com claims no connection, association or affiliation with them. Where a trademark (brand name) is referred to it is used to describe or identify the products, services or locations (the "goods") or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme.

VAT & Tax Charges

VAT (Value Added Tax) is chargeable at the current rate on all purchases from the UK. If you are a VAT registered company in parts of the EU you may be eligible for VAT exemption, please enter your VAT number in your account information. The buyer will be responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state.

Remittance Terms

Please note that all goods must be paid for in full before an order can be dispatched. Credit/Debit Card and Instant PayPal payments are taken instantly when an order is submitted therefore will be processed and sent out as soon as possible. PayPal E-Checks may take up to 10 days to clear and we will wait until they have cleared in full before dispatching your order.

Payment & Currencies

All prices throughout our website are quoted in Great British Pounds Sterling, Euro & US Dollars. We accept most major credit & debit cards. Card Payments are processed immediately using the Barclays Bank and PayPal secure systems. NEVER send credit card details by email or live chat as this is unsafe. Our online store includes a considerable level of security that is not included in the email. We also accept Bank Transfer on request.

Copyright

The design, text, graphics, images, applications, software, underlying source code and all other aspects are copyright of Cosmetize.com. In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only and you must seek permission from Cosmetize.com before doing so. No part of this website may be reproduced or copied and images are property/copyrighted to Harland Corporation Ltd and our partnered brands.

Governing law and jurisdiction

Upon entering the Cosmetize.com site you are bound by these terms and conditions. Any dispute in any way preferable to the content of this site whether in respect of its trademarks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between Cosmetize.com and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.