Delivery Policy

COVID-19 Delivery Information:

In emergence of COVID-19, Cosmetize is taking necessary precautionary measures for workers and our carriers.

Regarding that, we and our carriers are following the advice from local authorities and guidelines from government to ensure safety for everyone.

We request all our customers to use home as a delivery address.

Taking further, all our carriers operate contact free delivery and leave the package at safe place.

Necessary information will be provided to you upon order dispatch to track your order and our carrier’s guidelines.

United Kingdom:

• All our orders are dispatched on the same day*.
• We offer Tracked Delivery for all our orders.
• Please allow at least 2-3 working days for delivery.
• If provide address is of click & collect, it will be available for collection for up to 10days.
• Restriction will apply on deliveries on National & Bank Holidays.

Worldwide:

• Any delivery outside the United Kingdom will be calculated at checkout as per delivery country.
• All orders are dispatched on same day.
• We offer Tracked Delivery for all our orders.
• Please allow at least 7-10 days depending upon the country.
• Restriction will apply on deliveries on National & Bank Holidays.
• Our products are restricted by IATA due to dangerous goods category. Products like perfume, gas spray, etc. can be delivered internationally.
• Delivery period may extend due to dependency on customs clearance procedure of country.
• For International orders, due to recent changes in foreign policy with UK, customers may require paying for custom clearance to receive parcel.
• Especially, orders destined for European Union countries must pay customclearance fees for orders above €21 due to change in policy after Brexit.
• If International order returned to us, if customer has not accepted parcel, denial of parcel or any other then postage will be deducted while refunding the amount.

Express Shipping:

• Express shipping is available for Mon – Thu till GMT 2pm & Friday till GMT 1pm to get the order for next working day. Please consider that it is aim for delivery and cannot be guaranteed. Express shipping orders success ratio is 99% with us. National Holidays & Bank Holiday may affect express shipping.

* Same day Dispatch It refers to any order placed before 2pmBST on any day.

For any query or further questions please contact us at [email protected] or through support available on social.