Cosmetize handles returns on a case-by-case basis with the objective of making our clients happy. We stand behind our goods & services and want customers to be satisfied with them. We'll always do our best to take care of each and every client —our philosophy is to deal with them fairly and reasonably. We always try to deliver the best quality cosmetics and beauty products at best market rates for the quality of services we have secured return and exchange policy which will enable the best customer satisfaction throughout dealing. Below are our returns and exchange policies.
Here at Cosmetize.com we are committed to ensuring you get the best products and service from us.
- If for any reasons you are not satisfied with our products these can be returned to us for a FULL/PARTIAL REFUND in their original packaging/conditions within 14 days of the date you received the order.
- Date of delivery will be accounted as per tracking details from the service provider.
- Customers should report any damage, faulty or any other issue with order to [email protected] within the first instance of receiving delivery.
- Return sent back must be communicated to [email protected] and photographs of items must be taken if you are concerned about damage during its return journey.
- Before returning your item/s please contact our customer service either by telephone or e-mail including the order number. This will help move the process along when the goods are received back to us. Upon receipt of the item back to us in original and unused condition, we will process your refund within 5 working days.
- All items returned must be in saleable condition i.e. must not have been worn/handled. Hair must not have been removed from the cardboard under any circumstances for health and hygiene purposes.
- No refund will be given if the hair/products have been used (e.g. hair extensions removed from cardboard or Cosmetics being used or Wigs being tried for Hygienic Reasons) If the hair/products have been used, the postage for returning items will not be refunded and we take no responsibility for returned goods.
- For exchanges, the exchange can be done in the same product category at the same price, and if you want to exchange to a different item with different price, the buyer has to pay the price difference.
- In order to ensure the safe RETURN of the products, be sure to contact us before sending it back, we have the right to refuse to sign for the package if you send them back without our permission. Otherwise, you will be responsible for all the losses arising there from.
- If you receive the wrong item, please email us the picture of the item you received within 24 hours of receipt, and we will make sure that you get the correct item right away. The same applies to FAULTY Items.
- For wigs and ponytails, we cannot give you refund or exchange your item for HYGIENIC reasons and therefore, please be sure of which colour or size you are buying.
- Return Postage: If item is faulty and buyer wants to return it or exchange it, we will pay the return postage to the buyer, but if buyer changes mind and wants to return the item, the buyer pays the return postage
For any more inquiries related to RETURNS OR EXCHANGES, please contact us through [email protected]