Delivery Policy




United Kingdom:


  • All our orders are dispatched on the same day*.  
  • We offer Tracked Delivery for all our orders. 
  • Please allow at least 2-3 working days for delivery. 
  • If provide address is of click & collect, it will be available for collection for up to 10days. 
  • Restriction will apply on deliveries on National & Bank Holidays.




  • Any delivery outside the United Kingdom will be calculated at checkout as per delivery country. 
  • All orders are dispatched on same day as per acc to same day despatch policy.  
  • We offer DHL Global Mail Track & Plus Services for International delivery.  
  • Our shipping partners aim to deliver in following estimated days to destination countries. 
  • Germany: 2 – 4 days, Europe: 3 – 6* days, USA and Canada: 5 – 9* days, Rest of World: 6 – 12* days 
  • The above mentioned days are aim and does not guarantee time period.  
  • DHL Global Mail Track Service: It is available for stipulated countries and it will give tracking till the destination country. When you avail this service, it may occur that parcel may be dropped in local post office or collection centre and customer has to pick up on their own. Cost to collect will be not be disbursed by Cosmetize. 
  • DHL Global Mail Plus Service: It is available for extended countries worldwide and it will be sign for few countries where upon delivery signature will be taken from customer. Sign for is not available for all countries.  
  • The above international shipping services, if availed and parcel gets damaged or lost or not delivered then Cosmetize can reimburse only 40% of the cost of total amount paid.  
  • DHL Global mail has more than 90% delivery rate but sometimes mishap can occur.  
  • Once the order is placed and first scan at collection centre will be counted as a Day 1 and not despatch from Cosmetize warehouse.  
  • There will be delays with deliveries on National & Bank Holidays of destination & home countries. 
  • Delivery period may extend due to dependency on customs clearance procedure of country. 
  • Our products are restricted by IATA due to dangerous goods category. Products like perfume, gas spray, etc. cannot be delivered internationally. 
  • Especially, orders destined for European Union countries must pay custom clearance fees for orders above €150 due to change in policy after Brexit. 
  • If customs holds the parcel and does not approve and clears then those parcel will be considered as delivered.  
  • Customers have to manage the customs for countries where there is no treaty between shipped country and destination country.  
  • Cosmetize is not liable for paying customs duty if being charged to customers.  
  • If International order returned to us, if customer has not accepted parcel, denial of parcel or any other then postage will be deducted while refunding the amount. 


Express Shipping:


  • Express shipping is available for Mon – Thu till GMT 2pm  & Friday till GMT 1pm to get the order for next working day. Please consider that it is aim for delivery and cannot be guaranteed. Express shipping orders success ratio is 99% with us. National Holidays & Bank Holiday may affect express shipping. 


* Same day Dispatch It refers to any order placed before 2pmBST on any day.  


For any query or further questions please contact us at or through support available on social.  



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