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Money Back Guarantee

If you're not 100% satisfied with the products and services offered by Cosmetize.com, just contact us via email or phone. We have developed 14 days money back guarantee which will be 100% risk-free. If for any reason you're unsatisfied with your purchased product and you would like a full refund, please submit a request within 14 days of your purchase. When purchasing from us we want your experience to be easy and exciting! We are very proud of our products and the quality we provide. And we always appreciate all the positive reviews we get from our customers who appreciate our excellent customer service. But if anything is wrong we don't want you to worry at all!

We are committed to ensuring you get the best possible fit every time you purchase from us. If for any reason you are not completely satisfied with any of the products purchased from us, simply return the item or items to us in their original condition within 7 days of receipt. We will issue a full refund; or exchange the item for a different size / colour if preferred.


We want the whole process to be fair and simple for you and for us and thus kindly keep the following terms and conditions in mind for out money back guarantee:

  • Customers can request to return any item within 14 days of receiving it as long as it has not been used, opened, tampered with or tried in any way for HYGENIC reasons.
  • Hair must be returned unworn and unused. This includes wearing, cutting, washing or styling the hair in anyway. This also means that you can't try on the hair - even if briefly!
  • It must be returned in its retail packaging. All our extensions are presented in clear packets so you can be sure you have the correct hair before removing it from its packaging. If you remove the hair and remove the bonds that tie it up, it is ineligible for return.
  • Finally, you are responsible for all postage costs sending the item back to us and we cannot offer a refund or exchange until the item arrives back to our premises. But we will action all refund and exchanges typically within 5 working days of the product arriving to us.